- It is a remote support solution that offers visual assistance based on augmented reality
- Cost savings and process improvement among the main benefits of this new service
Tarragona, 28th May 2020: AiCROV launches the new AiCROV SmartView remote assistance service. This remote support solution provides visual assistance based on augmented reality. Thanks to its technology, AICROV technical team identifies and solves possible problems with the equipment, no matter where it is located, quickly, easily and safely.
AiCROV SmartView allows solving problems remotely through technical assistance through voice and interactive videos. It also complies with the most demanding quality standards in terms of security since all remote connections are secure from start to finish.
With this service, customers will save on costs as travel expenses are considerably reduced, replacing face-to-face visits with remote assistance from a specialist technician.
For a complete AiCROV SmartView experience, the use of smart glasses is recommended. In this way, you will enjoy all the benefits of this visual assistance solution with the freedom to work in complete safety with your hands free thanks to the use of industry leading smart glasses and portable headphones.
With this release, AiCROV reinforces the company's technical assistance service and adapts to the needs of its clients, focusing on aspects as relevant as cost savings, security, speed of response and trust.